Dr. Agarwal’s Eye Hospital is one of India’s largest and most trusted names in eye care. With a 60+ year legacy and a publicly listed presence, the group has earned a reputation for clinical excellence and innovation. But even with its scale, one thing remained clear: the patient experience in Indian healthcare—especially on digital—was due for reinvention. The Dr. Agarwal’s team approached us not just to design an app, but to help lead a shift in how medical services are delivered and experienced in India.

This wasn’t just about digitization—it was about leadership. The internal stakeholders and design team had a bold ambition: to create a best-in-class digital experience for patients, and in doing so, set a new standard for the entire healthcare ecosystem in India. From questioning why paper prescriptions were still the norm to envisioning a seamless digital journey, the vision was future-forward and deeply user-centric.

We began with the patient app—focused on simplicity, clarity, and empowerment. The UI/UX was designed to serve everyone from tech-savvy LASIK patients to elderly post-op users, with clean typography, a calming palette, and intuitive navigation. We restructured the content to reflect empathy and authority—removing jargon, guiding gently, and making medical data feel accessible. From appointment booking to records management, the entire system was built around trust and ease.

What started as an app has grown into a full digital partnership. Today, we continue to collaborate with the Dr. Agarwal’s team across product design, technology, and strategic planning—helping shape the brand’s digital roadmap across services and geographies. It’s a rare, ongoing engagement that reminds us how design can drive systems-level change when vision, collaboration, and care come together.